Policies

Privacy Policy

This Privacy Policy was published on September 29, 2025.

This Privacy Policy describes the privacy practices of the website seeklab.ai (hereinafter — the “Website,” “Site”) operated by OSA Management LLP, registered address: Suite 4005, 43 Bedford Street, London, England, WC2E 9HA, company number OC404344 (hereinafter — “We,” “Us,” “Our,” the “Company”), as well as how we collect and use the personal data you provide on the Website to access and use services that enable search functions for goods or services on your online resource (hereinafter — the “Services”). It also describes your choices regarding our use of your personal information and how you can access, update, and delete this information.

Use of the Website is possible without providing any personal data. However, if you wish to access and use the Services, the collection and processing of personal data may become necessary. Where processing of personal data is necessary, we generally obtain your consent as the data subject, except where processing is available on other grounds (legitimate interests, performance of a contract, etc.).

Processing of personal data — such as a data subject’s name, address, email address, telephone number, or billing information — is always carried out in accordance with the General Data Protection Regulation (GDPR) and with the country-specific data protection regulations applicable to the Company.

By means of this Privacy Policy, we seek to inform you about the nature, scope, and purpose of the personal data we collect, use, and process. In addition, this Privacy Policy informs you of the rights you have.

This Privacy Policy is an integral part of the Terms and Conditions.

As a personal data controller, we have implemented numerous technical and organizational measures to ensure the most complete protection of personal data processed through this Website.

DEFINITIONS

Personal data — any information relating to an identified or identifiable natural person (hereinafter — the “data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to that person’s physical, physiological, genetic, mental, economic, cultural, or social identity.

Controller — for the purposes of the GDPR, other data protection laws applicable in EU Member States, and other provisions related to data protection, means the Company.

Processing — any operation or set of operations performed on personal data or on sets of personal data, whether by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.

Data subject — you, as an identified or identifiable natural person whose personal data is processed by the controller responsible for the processing.

User — you, as a data subject and a user of the Services.

Encryption — personal data protection measures; as a form of cryptography, a process whereby personal data is transformed into an encoded and unintelligible form using encryption algorithms and an encryption key, and whereby a decryption key or code enables it to be decoded again.

Consent — any freely given, specific, informed, and unambiguous indication of the data subject’s wishes, by which the data subject, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data.

PERSONAL DATA COLLECTION AND USE

Anyone can access our Website without the need to provide personal data.

The purpose of processing your personal data by the Company and the collection of information about you are as follows (the “Purpose”):

  • Your intention to access and use the Services;
  • Providing the user with the Services ordered and purchased;
  • Performance of a contract to which the user is a party, pursuant to Article 6(1)(b) GDPR, and the collected data are necessary for the Company to identify the user, issue invoices, and charge the user’s bank card;
  • Verifying your identity and providing customer care and assistance;
  • Analyzing your use of our Website and Services to better understand how our Website and Services are used, in order to improve the Services and user experience, as well as engage and retain users.

We may use your personal data to:

  • Improve your browsing experience by personalizing the Website and enhancing the Services;
  • Send you emails regarding registration status, password verification, and payment confirmation;
  • Send you communications relating to your use of the Services;
  • Provide our partners with statistical information about our users via secure channels under data processing agreements (DPAs);
  • Send you marketing and promotional materials and messages.

Because you wish to use the Services, you need to provide personal data (to register an account and purchase the Services), thereby becoming a user of the Services.

SCOPE AND CATEGORIES OF PERSONAL DATA, LAWFUL BASIS FOR PROCESSING, AND DATA SUBJECT CATEGORIES

We strive to comply with the GDPR and implement data-minimization principles.

Scope and categories of personal data Data subject categories Processing purpose Lawful basis for personal data processing
1 Full name (first and last) Services users To provide the Services Performance of a contract
2 Email address Services users To provide the Service
To communicate information about our Services
To send marketing communications
Performance of a contract / Consent
3 Automatically collected data (cookies and similar technologies, device and connection data) Website visitors To provide the features of the Website Consent
4 IP address and other location data Services users and Website visitors To provide the features of the Website
To comply with our legal obligations
Legitimate interest

These personal data are stored because this is the only way to prevent misuse of the Services and, where necessary, to enable the investigation of offences.

Personal data are not transferred to third parties, except where necessary to provide the Services and/or where there is a legal obligation to transfer such data at the request of government authorities and/or where the transfer is carried out in the context of criminal proceedings.

Personal data are stored separately in our database to prevent identification of the data subject by using depersonalization features, in compliance with the GDPR storage-limitation principle.

We do not authorize any third party to use your personal data (only under the exceptional conditions described in the “Legal Matters” section below). We operate and maintain a variety of online security measures to safeguard and keep your personal information private and secure.

You must also provide billing information and a payment method, which may contain your personal data, some of which are processed by us and some by payment service providers.

Based on the personal data you provide us when registering an account, we may send you a welcome email to verify your login and password.

You can log in to your account using the login and password sent to your email address. All activity in your account is password-protected, and you must take all necessary measures to protect the secrecy of your password.

Payment information. We have implemented all necessary measures and standards in the area of payment security for the Services. Our Website complies with PCI DSS and other requirements. We cooperate with various payment service providers and, before cooperation, we verify them under our policies for the availability of licenses and other permits for acquiring transactions. When executing a payment, you provide the payment service provider with the following information: (I) credit/debit card number; (II) credit/debit card expiration date; (III) your full name; (IV) your email address. This information is collected and stored by the payment service provider.

Data we collect automatically. We also collect and store information that is generated automatically as you navigate our Website to enhance your experience, using tracking technologies such as cookies, log files, and pixel tags. As you navigate our Website(s), information we automatically collect includes data in “log files” about your device’s connection to the Internet, the length of time spent on the Website, and the pages accessed during each visit. We use this information to analyze trends, administer the Website, track user movement on the Website, and gather broad statistical information for aggregate use.

Our Website uses cookies. Cookies are text files stored in a computer system via an Internet browser. Cookies are small files that your web browser places on your hard drive for record-keeping purposes. By showing how and when visitors use the Website, cookies help us track user trends and patterns. They also prevent you from having to re-enter your preferences in certain areas of the Website where you have entered preference information before. Cookies contain a so-called cookie ID — a unique identifier consisting of a character string that allows Internet pages and servers to be assigned to the specific Internet browser in which the cookie was stored. This enables visited websites and servers to distinguish the individual browser of the data subject from other Internet browsers that contain other cookies. Using the unique cookie ID, a specific Internet browser can be recognized and identified.

Through the use of cookies, we can provide users of this Website with more user-friendly Services that would not be possible without cookies. By means of cookies, the information and offers on our Website can be optimized with the user in mind.

The data subject may, at any time, prevent the setting of cookies through our Website by means of a corresponding setting of the Internet browser used and may thus permanently deny the setting of cookies. Furthermore, already-set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our Website may be fully usable.

If you do not wish to receive cookies, you may refuse them by adjusting your browser settings to reject cookies. If you do so, we may be unable to offer you some of our functionalities, Services, or support. If you have previously visited our Website, you may also need to delete any existing cookies from your browser.

We may also use pixel tags (single-pixel image files, also known as transparent GIFs, clear GIFs, or web beacons) to access cookies and to count users who visit the Website or open our HTML-formatted email messages.

ENCRYPTED DATA

We have implemented security hardware and software, updates, and network-scanning procedures designed to safeguard and secure the information (including personal data) under our control, and we follow generally accepted industry standards. We work with third-party service providers and vendors that use encryption and authentication to maintain the confidentiality of your personal data. Where stored, we house personal information on systems behind firewalls that are accessible only to limited personnel who are under a DPA.

We store the personal data of all our users in encrypted form. We use the asymmetric public-private key crypto system RSA with a key size of 4096 bits (“RSA”) and the symmetric-key algorithm AES with a key size of 256 bits (“AES”).

The asymmetric RSA crypto system (4096-bit key size) uses a public encryption key and a private decryption key. The public encryption key is stored openly in the database (DB). The private decryption key is stored in the DB in encrypted form using AES-256, consisting of the user’s password and a secret key. It cannot be decrypted without the user’s password and secret key.

User credentials: the user’s login is stored in the DB. The user’s password is not stored. We store only the password hash. During user sign up, we generate an RSA public-private key pair. This key pair is unique for each user. The key pair is stored in the DB in encrypted format using AES-256.

LEGAL MATTERS

We consider your use of the Services to be private. However, we may disclose your personal information in order to:

  • Comply with the law or legal process applicable to us;
  • Enforce and investigate potential violations of this Privacy Policy and the Terms and Conditions, including using the Services to participate in or facilitate activities that violate the law;
  • Investigate potential fraudulent activities; or
  • Protect the rights, property, or safety of the Company, its employees, its customers, or the public.

If there is a risk of unauthorized disclosure of personal data, the controller shall communicate the personal data breach to the data subject without undue delay. However, where the controller has implemented appropriate technical and organizational protection measures, such as encryption, and these were applied to the personal data affected by the breach, the controller is not required to notify the data subject.

Encryption is useless if the access password or other credentials are weakly protected and stored by the data subject. In such a case, the controller is not responsible for personal data breaches.

In the case of a personal data breach, we, as the controller, shall, without undue delay and, where feasible, not later than 72 hours after becoming aware of it, notify the competent supervisory authority.

WHERE DATA SUBJECTS’ PERSONAL DATA ARE STORED

Personal data are usually stored on servers in European countries. Personal data may also be stored outside the EU. In some cases, personal data and information may be stored in the United States. We have adopted all necessary security measures for the protection of your personal data according to best practices of security, protection, and confidentiality. If we transfer your personal data to third-party service providers, we require each such third party to adopt necessary security measures for the protection of your personal data under our data protection agreement.

YOUR RIGHTS AS A DATA SUBJECT

You may have the following rights as a data subject:

  • Access. You have the right to request an explanation of the personal data we process about you. You can also request a copy of your personal data undergoing processing.
  • Rectification. You have the right to request rectification/correction of any inaccurate data about you.
  • Data portability. You have the right to receive the personal data concerning you that you have provided to us. You may request that we transmit this data directly to another controller in a structured, commonly used, and machine-readable format. We will transmit your data directly to another controller where technically feasible.
  • Erasure. You have the right to be forgotten, which means we will delete all personal data that you have provided to us. We may retain certain information as required by law and for legitimate business purposes permitted by law.
  • Restrict processing. You have the right to request that we temporarily or permanently stop processing all or some of your personal data.
  • Object to processing. You may, at any time, object to the processing of your personal data on grounds relating to your particular situation. You have the right to object to your personal data being processed for direct marketing purposes.
  • Right to lodge complaints. You have the right to lodge complaints regarding the data processing activities carried out by us with the competent data protection authorities.
  • Not to be subject to automated decision-making. You have the right not to be subject to a decision based solely on automated processing, including profiling, where the decision would have legal effects on you or similarly significantly affect you.
  • Right of confirmation. Each data subject has the right to obtain confirmation from the controller as to whether or not personal data concerning him or her are being processed.
  • Right to withdraw consent. Each data subject has the right to withdraw his or her consent to the processing of personal data at any time.

If one of the aforementioned grounds applies, the data subject may contact us at any time in the manner set out at the end of this Privacy Policy. We will promptly ensure that the request is complied with immediately.

CHILDREN’S PRIVACY

Provision of the Services is generally not aimed at children. This Website is not intended for use by children under the age of 18.

Our Website and Service are not directed to children under 18, and we do not knowingly collect their personal data. If we obtain actual knowledge that we have collected personal data from a child, we will comply with industry guidelines and applicable laws and will promptly delete it unless we are legally obligated to retain such data.

DATA STORAGE AND DATA REMOVAL

The criterion used to determine the period of storage of personal data is the respective statutory retention period. After the expiration of that period and when we no longer need personal data, we routinely and securely delete or destroy it, provided it is no longer necessary for the purposes. As the data controller, we process and store the data subject’s personal data only for the period necessary to achieve the purpose of providing the Services, or insofar as this is provided for by the European legislator or other legislators in laws or regulations to which the controller is subject.

However, in the case of ongoing disputes, we may store personal data for 180 days or longer if processing is necessary for the establishment, exercise, or defence of legal claims and for compliance with a legal obligation requiring processing by law to which the controller is subject, in the case of an expired account, or where the data subject has requested deletion of personal data.

If you wish to remove your personal data, please send an email to info@seeklab.ai. Your account will be permanently removed from our active systems, servers, and backups within 30 days or earlier. By deleting your account, all your personal data will be deleted, except for billing information that we retain to comply with a legal obligation that requires processing by law to which the controller is subject.

To opt out of further email communications from us, simply click the opt-out button in the email or contact us by sending an email to info@seeklab.ai. We may need up to thirty (30) calendar days to ensure compliance with your request.

MISCELLANEOUS

We may modify this Privacy Policy at any time and post any changes to the Website, so please review it frequently. We indicate the date of the current version of this Privacy Policy so you know when it was last updated.

Changes to this Privacy Policy may not affect the personal data we previously collected from you or after such changes.

If you have any questions or suggestions, please contact us by email at info@seeklab.ai.